Symptom Description: The power meter drains the battery significantly quicker than what is specified. A power meter that drains a battery in under 30 days is considered irregular.
Cause: The circ...
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Symptom Description: The battery compartment lid is seized onto the base and will not turn, or the entire battery compartment spins with the lid, and the lid cannot be removed.
Cause: The battery...
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Symptom Description: The power meter's red colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit.
Cause: The power meter is in bootloader...
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Symptom Description: The power meter's orange colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit.
Cause: The power meter is in bootloa...
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Symptom Description: While riding, cadence, and wattage momentarily drop to '0' on the cycling computer, and then return. The short lapses in data are also visible within the power file when viewe...
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Symptom Description: While riding indoors wattage and cadence momentarily drop to '0', and then return. The Data Drops are also visible within the power file when viewed with analysis software.
NO...
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Symptom Description: The Power meter will turn on, but will not wirelessly connect (pair) to a cycling computer
Cause: The power meter is not broadcasting a wireless signal properly. This can be t...
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Symptom Description: The Power meter reports unrealistic wattage or no wattage at all. Cadence reports normally and is unaffected. Power meter will report zero offset values that fall outside of th...
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Symptom Description: The power meter pairs to a head unit or Qalvin, but reports no wattage and no cadence data.
Cause: The power meter is unable to measure cadence. Wattage = Torque x Cadence
*If...
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Symptom Description: The power meter will pair to a head unit or Qalvin. When pedaling cadence reports but wattage does NOT.
Cause: If troubleshooting does not resolve the issue, an issue exists w...
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Quarq and SRAM power measurements may vary from your smart trainer or another power meter due to various factors. Including some listed below.
1) Manufacturing differences:
Different manufacturers...
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Symptom Description: When pedaling hard and moving the bike from side to side, such as while sprinting, the power meter mistakenly performs a zero offset. As a result, the force applied by the ride...
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