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  1. Quarq
  2. QUARQ POWER METERS
  3. TROUBLESHOOTING

TROUBLESHOOTING

  • SRAM AXS/DZero Troubleshooting Manual plus icon minus icon
  • Power Meter Basic Troubleshooting See more
  • Battery Drain - Battery Drains In Under 30 Days plus icon minus icon
  • Symptom Description: The power meter drains the battery significantly quicker than what is specified. A power meter that drains a battery in under 30 days is considered irregular.   Cause: The circ... See more
  • Battery Lid - Unable To Remove Battery Lid plus icon minus icon
  • Symptom Description: The battery compartment lid is seized onto the base and will not turn, or the entire battery compartment spins with the lid, and the lid cannot be removed.  Cause:  The battery... See more
  • LED continuously flash red - Legacy ONLY plus icon minus icon
  • Symptom Description: The power meter's red colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit. Cause:  The power meter is in bootloader... See more
  • LED Continuously Flash Orange - DZero/Four/EagleMTB ONLY plus icon minus icon
  • Symptom Description: The power meter's orange colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit. Cause:  The power meter is in bootloa... See more
  • Data Drops - Riding Outdoors plus icon minus icon
  • Symptom Description:  While riding, cadence, and wattage momentarily drop to '0' on the cycling computer, and then return. The short lapses in data are also visible within the power file when viewe... See more
  • Data Drops - Riding Indoors plus icon minus icon
  • Symptom Description: While riding indoors wattage and cadence momentarily drop to '0', and then return. The Data Drops are also visible within the power file when viewed with analysis software.  NO... See more
  • My Power Meter Will Not Pair to a Cycling Computer plus icon minus icon
  • Symptom Description: The Power meter will turn on, but will not wirelessly connect (pair) to a cycling computer Cause:  The power meter is not broadcasting a wireless signal properly. This can be t... See more
  • Wattage is not correct plus icon minus icon
  • Symptom Description: The Power meter reports unrealistic wattage or no wattage at all. Cadence reports normally and is unaffected. Power meter will report zero offset values that fall outside of th... See more
  • Does Not Report Wattage Or Cadence plus icon minus icon
  • Symptom Description: The power meter pairs to a head unit or Qalvin, but reports no wattage and no cadence data.  Cause: The power meter is unable to measure cadence. Wattage = Torque x Cadence *If... See more
  • Does Not Report Wattage plus icon minus icon
  • Symptom Description: The power meter will pair to a head unit or Qalvin. When pedaling cadence reports but wattage does NOT.  Cause: If troubleshooting does not resolve the issue, an issue exists w... See more
  • Why do my SRAM or Quarq power meter numbers vary compared to my trainer or other power meter? plus icon minus icon
  • Quarq and SRAM power measurements may vary from your smart trainer or another power meter due to various factors. Including some listed below. 1) Manufacturing differences: Different manufacturers... See more
  • Wattage Reports Very Low Following Hard Effort - DZero ONLY plus icon minus icon
  • Symptom Description: When pedaling hard and moving the bike from side to side, such as while sprinting, the power meter mistakenly performs a zero offset. As a result, the force applied by the ride... See more

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