A SRAM or Quarq power meter that drains a battery in under 30 days is considered irregular. This can be caused by an electrical short in the circuit board of the power meter. As a result, there i...
See more
Symptom Description: The battery compartment lid is seized onto the base and will not turn, or the entire battery compartment spins with the lid, and the lid cannot be removed.
Cause: The battery...
See more
Symptom Description: The power meter's red colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit.
Cause: The power meter is in bootloader...
See more
Symptom Description: The power meter's orange colored LED flashes on and off continuously. While in this state the power meter will NOT connect to a head unit.
Cause: The power meter is in bootloa...
See more
Symptom Description: While riding, cadence, and wattage momentarily drop to '0' on the cycling computer, and then return. The short lapses in data are also visible within the power file when viewe...
See more
Symptom Description: While riding indoors wattage and cadence momentarily drop to '0', and then return. The Data Drops are also visible within the power file when viewed with analysis software.
NO...
See more
Symptom Description: The Power meter will turn on, but will not wirelessly connect (pair) to a cycling computer
Cause: The power meter is not broadcasting a wireless signal properly. This can be t...
See more
Symptom Description: The Power meter reports unrealistic wattage or no wattage at all. Cadence reports normally and is unaffected. Power meter will report zero offset values that fall outside of th...
See more
Symptom Description: The power meter pairs to a head unit or Qalvin, but reports no wattage and no cadence data.
Cause: The power meter is unable to measure cadence. Wattage = Torque x Cadence
*If...
See more
Symptom Description: The power meter will pair to a head unit or Qalvin. When pedaling cadence reports but wattage does NOT.
Cause: If troubleshooting does not resolve the issue, an issue exists w...
See more
Quarq and SRAM power measurements may vary from your smart trainer or another power meter due to various factors. Including some listed below.
1) Manufacturing differences:
Different manufacturers...
See more
Symptom Description: When pedaling hard and moving the bike from side to side, such as while sprinting, the power meter mistakenly performs a zero offset. As a result, the force applied by the ride...
See more
