A reboot discharges residual voltage that may be trapped in the electronics of the device and is a great first step if you're experiencing issues. Follow the below process to properly reboot ShockW...
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Symptom Description: ShockWiz has no function and behaves as though a battery is not installed. The LED does not flash and the device cannot be detected by ShockWiz App.
Cause: This symptom can be...
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Symptom Description: The pressure reading reported in the App is incorrect by a significant amount, such as 30 psi or more.
Cause: If the below troubleshooting does not resolve the issue, a proble...
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Symptom Description: ShockWiz drains the battery significantly quicker than normal. A ShockWiz device that drains a battery in under 30 days is considered irregular.
Cause: The circuit board of ...
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Symptom Description: Air leaks from the ShockWiz inflation valve when installed on a pressurized spring.
Cause: The valve core is not sealing properly.
Troubleshooting
1) Remove the affected valv...
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Symptom Description: The ShockWiz device will not connect to the ShockWiz App.
Cause: Connection issues can be the fault of either the ShockWiz device or the phone the ShockWiz App is being used o...
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Other Bluetooth devices connected to your phone can interfere with the ShockWiz App's ability to communicate with a ShockWiz device. These symptoms include (but are not limited to):
Live data repo...
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If you have ShockWiz connected to your Android phone or tablet, but the device ID does not appear in the "Connect to" list of the ShockWiz App, you likely have ShockWiz connected through the Blueto...
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Symptom Definition: The ShockWiz hose will not fully thread onto the fork or shocks air inflation valve stem. The hose coupler engages 1-2 threads and will not thread on any further.
Cause: The O...
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Symptom Description: When the ShockWiz hose is fully installed it does not depress the Schrader valve pin of the fork or shock’s inflation valve and the valve remains closed. As a result, changes i...
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Symptom Description: The threaded hose coupler on the ShockWiz hose detaches from the hose. See attached pictured.
Cause: The cir-clip responsible for holding the threaded coupler to the hose was...
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Symptom Description: Air is leaking from the ShockWiz hose.
Cause: An o-ring within one of the hose coupler has failed, or the hose itself is compromised.
Troubleshooting
1) Install ShockWiz onto ...
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Symptom Description: A ShockWiz hose is obstructed to the point that very little air, or no air at all, can flow through the hose. It will be very difficult, or impossible, to inflate or deflate th...
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If a ShockWiz firmware update fails or stalls while updating, the ShockWiz device will appear unresponsive. The LED will NOT flash and the ShockWiz app will be unable to detect the device in the no...
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When using ShockWiz you may encounter a situation where an adjustment is at it's minimum or maximum amount of adjustment, but ShockWiz is still suggesting change. For example, you have already remo...
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