SHOCKWIZ TROUBLESHOOTING – Quarq

How do I reboot my ShockWiz device?

A reboot on your ShockWiz device discharges residual voltage that may be trapped in the electronics of the device and is a great first step if you're experiencing issues. Follow the below process t... See more

No Function - ShockWiz Will Not Turn On

Symptom Description: ShockWiz has no function and behaves as though a battery is not installed. The LED does not flash and the device cannot be detected by ShockWiz App. Cause: This symptom can be... See more

Incorrect Pressure - Reported Pressure is Greater Than Actual

Symptom Description: The pressure reading reported in the App is incorrect by a significant amount, such as 30 psi or more. Cause: If the below troubleshooting does not resolve the issue, a proble... See more

Battery Drain - Battery Drains In Under 30 Days

Symptom Description: ShockWiz drains the battery significantly quicker than normal. A ShockWiz device that drains a battery in under 30 days is considered irregular. Cause: The circuit board of ... See more

Air Leak - ShockWiz Valve Core Leaks Air

Symptom Description: Air leaks from the ShockWiz inflation valve when installed on a pressurized spring. Cause: The valve core is not sealing properly. Troubleshooting 1) Remove the affected valv... See more

Connection Issues - Cannot Connect To The ShockWiz App

Symptom Description: The ShockWiz device will not connect to the ShockWiz App. Cause: Connection issues can be the fault of either the ShockWiz device or the phone the ShockWiz App is being used o... See more

Bluetooth Interference - Poor ShockWiz App Performance

Other Bluetooth devices connected to your phone can interfere with the ShockWiz App's ability to communicate with a ShockWiz device. These symptoms include (but are not limited to): Live data repo... See more

Android ONLY - ShockWiz Not Seen By App

If you have ShockWiz connected to your Android phone or tablet, but the device ID does not appear in the "Connect to" list of the ShockWiz App, you likely have ShockWiz connected through the Blueto... See more

Installation - Hose Does Not Engage Valve Core

Symptom Description: When the ShockWiz hose is fully installed it does not depress the Schrader valve pin of the fork or shock’s inflation valve and the valve remains closed. As a result, changes i... See more

Update Failed - ShockWiz Is now unresponsive

If a ShockWiz firmware update fails or stalls while updating, the ShockWiz device will appear unresponsive. The LED will NOT flash and the ShockWiz app will be unable to detect the device in the no... See more

An adjustment is at it's limit and ShockWiz is still Suggesting change.

When using ShockWiz you may encounter a situation where an adjustment is at it's minimum or maximum amount of adjustment, but ShockWiz is still suggesting change. For example, you have already remo... See more