Symptom Description: ShockWiz has no function and behaves as though a battery is not installed. The LED does not flash and the device cannot be detected by ShockWiz App.
Cause: This symptom can be the result of several things, many of which can be fixed in the field. If the below troubleshooting does not resolve the issue, a problem exists with the electronics of the device. Contact Quarq Customer Service for further assistance.
1) Perform a reboot on ShockWiz and install a new CR2032 battery.
IF the LED begins to Flash and the device connects to App - Issue is resolved (See below NOTICE).
NOTICE: If performing a reboot wakes ShockWiz, allow the device to turn off (by sitting sitting idle for 10+ minutes) and then check that it will wake normally (such as by shaking the device or bouncing the bike on the ground) and connect to the app. If ShockWiz does not wake in a normal manner, please contact Quarq Customer Service for further assistance.
IF the LED begins to Flash, but will NOT Connect to App - See App Connection Issues.
IF the LED does NOT flash - See article Update Failed - ShockWiz Is Now Unresponsive.